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My therapist first double cleansed my face, this is followed by a gentle exfoliation with a machine to remove dead skin cells. I liked the fact that she applied a separate eye exfoliating cream on my delicate eye area. Extraction followed and my therapist scoured every inch of my face diligently, making sure that she got every blackhead out. To soothe my skin, a cooling aloe vera cream was applied and a machine that felt like ice cubes going over my face was applied. The therapist then switched the machine to a warm mode and massaged my eye area. Made with love in NYC. And like many words in the Chinese language, the characters that make up “gua sha” provide insight into what the practice is, as Lee shared. “The Chinese character for ‘Gua’ 刮 is composed of the character for ‘tongue’ on the left and ’knife’ on the right. The Chinese character for ‘Sha’ 痧 is composed of ’illness’ or ’disease’ on top and ’sand’ on the bottom,” she explained.